Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Founded to democratize customer service software and make it easy to try, buy, and use, Zendesk is built on an open and flexible platform that is quick to set up and fully customizable. With Zendesk, companies of all sizes across industries make it …

Zendesk, Inc. is an American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before going public in 2014. [2]

Zendesk delivers the tools and resources needed for frictionless customer experiences and expanded brand loyalty at scale. Sometimes your customers just need a quick answer. Empower them to resolve common questions 24/7 with AI-enabled bots, custom help centers, and technical community forums.

Sep 25, 2024 · Learn all about Zendesk and its purpose. Discover what is Zendesk and how this powerful tool can enhance customer service and streamline support operations.

Nov 6, 2019 · Essentially, Zendesk is a cloud-based customer support solution that helps agents keep track of tickets raised and monitor customer interactions across channels. It’s an all-in-one platform where you can resolve queries, get a 360-degree view of your customer, and track agent performance and CX analytics.

It helps you to track, prioritize, and resolve requests, and works seamlessly with all Zendesk features. The suite gives you the tools to communicate with your customers however you want like email, voice, text, and live chat. However your customers want to …

Mar 20, 2025 · IVR tool: Zendesk offers automated software that can direct callers to the right agent, accept payments, and answer FAQs using pre-recorded responses. Advanced analytics and reporting. Zendesk provides data to measure customer experience when people interact with your support team. You can track performance in two ways:

6 days ago · Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter approach to service and employee support. ... Tools like Action Builder ...

Dec 13, 2024 · Zendesk is a cloud-based customer service platform designed to improve customer interactions and streamline support operations. It offers various tools to help businesses manage customer relationships and support tickets. With an intuitive interface, Zendesk is accessible to users of all technical levels.