Oct 12, 2024 · Here is the step by step process to enable prechat form(First Name, last Name, Email and Subject) with pre-populated contact details and update the Inbound Chat with customer details and...

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Beginning in Summer ’23, Salesforce Chat is in maintenance-only mode, and we are no longer building new features. Consider switching to Messaging for In-App and Web, a modernized alternative that offers an asynchronous, persistent conversation experience with your customers.

With Chat, you created a chat button for this purpose. In Messaging for In-App and Web, the chat the button comes with the code snippet that’s generated for your deployment. Similar to chat setup, create a queue, skill, bot, or agent-based Omni-Flow that routes incoming conversations.

Messaging for In-App and Web delivers enhanced pre-chat support to pinpoint customer needs and access records before the agent connects in the Service Console. Custom branding and mobile push notifications provide a modern experience.

Omni Flow can send pre-chat form data to the messaging session for a more informed agent experience. See Map Pre-Chat Values in Omni-Channel Flow at https://help.salesforce.com/s/articleView?id=sf.miaw_map_messaging_2.htm for more …

May 17, 2024 · Effective communication with customers is essential for business success in today's rapidly evolving digital environment. Messaging for in-app and web (MIAW) in Salesforce revolutionizes customer engagement by enabling real-time communication without leaving the Service Console.

Dec 7, 2023 · Salesforce Service Cloud Messaging for In-App and Web (MIAW) is a powerful tool that enables you to deliver real-time, personalized messages directly to your customers through web messaging within your Salesforce-powered apps and websites.

Salesforce MIAW Live Chat. Salesforce MIAW enhances pre-chat support by identifying customer needs and accessing records before agents connect in the Service Console. It also enables real-time communication with clients directly within the Service Console.

Jan 5, 2024 · Salesforce's "Messaging for In-App and Web" (MIAW) feature is a powerful tool for engaging customers directly through chat boxes on your company's website. While strongly associated with Service Cloud licenses, Sales Cloud with Sales Engagement license owners can also harness MIAW with a few adjustments to the implementation process.