recover my store receipt If you have made a purchase in one of our stores and have misplaced your receipt, you can find it here. To do so, please fill in the fields in the form available at Zara.com .

Show your ZARA QR at the time of payment and the purchase receipt will link directly to your account. You can view it in the My Purchases > In-store section. If at the time of in-store purchase they have given you a paper receipt, you have the option to scan it and save it in the app.

In-store purchase invoice: if you have made a purchase in one of our Zara stores and you need an invoice, you can request it at any time by going to a store and presenting the purchase receipt.

Aug 4, 2024 · You’ll need to show your receipt, whether it’s on your phone or a physical receipt. You can return your order at any Zara store in the same market/region where you made the purchase. You only have to present the purchase receipt along with the items you wish to return.

You can return items to Zara without a receipt, however, be prepared to only be offered an exchange of equal value and nothing else. It’s certainly not the most attractive return option in the world, but here’s to hoping that Zara makes a change somewhere down the road.

Zara does not accept returns without a sales receipt. However, if you bring your purchase back to the store where you originally bought it, they may let you exchange it for the same item of a different color or size.

Aug 25, 2022 · How do I get my Zara bill? If you have made a purchase online or at one of our stores and have your receipt, you can request an electronic invoice. To do this, please fill in the fields in the form available at Zara.com and we will email you a copy of the invoice. Keep in mind that this invoice voids the original sales receipt.

Jan 6, 2024 · Does Zara do gift receipts? Yes, Zara do gift receipts for both online purchases and those made in-store. The gift receipts don’t show the price of the item(s) purchased and if you’re ordering the item online, you can add a customised message to the order too.

If you are returning your item to a Zara store, you will need to present your original receipt, gift receipt or your Zara QR code. The latter can be found in the “Shopping” section of the Zara app or while logged into your account on the Zara website.

Oct 12, 2020 · As of 2025, you’ll have to pay $4.95 to return items which is deducted from your refund. You can return multiple items from different orders in the same box or packaging and you’ll only be charged the $4.95 once. Because Zara charges you return shipping fees, make sure to combine returns when possible.