Jan 30, 2025 · In this section, we’re sharing the top 13 help desk KPIs that service professionals use. No matter your role in customer support – agent, manager, or VP – your core focus is to …

Your IT service desk likely employs a large number— and a wide variety—of key performance indicators (KPIs) and metrics. Recent research by HDI and the Service Desk Institute (SDI) …

Sep 9, 2024 · Explore 16 help desk KPIs and metrics to measure IT support success. Learn how dashboards and examples improve service desk performance and meet industry standards.

Jun 7, 2024 · Help desk metrics, aka service desk metrics, and key performance indicators (KPIs) are quantitative ways for support teams to measure performance and successfully serve …

Nov 22, 2024 · Help desk metrics are measurements that track and analyze the performance of a company’s help desk efforts. These KPIs include customer satisfaction, net promoter score, …

Aug 15, 2023 · To help, this article explains that there likely aren’t just two or three KPIs your IT service desk needs, that IT service desk metric portfolios can be problematic, and how your IT …

Sep 10, 2024 · It’s frustrating when you’re tracking too many KPIs that don’t give a clear picture of success. Here are the most important KPIs that will truly show how effective your service desk …

6 days ago · Learn what help desk KPIs are and explore 14 different help desk KPIs you can use to make your support processes efficient and maintain your customer base.

Sep 6, 2024 · To effectively track and improve your service desk’s performance, you need a clear strategy for defining and monitoring key performance indicators (KPIs). You should set the …

Nov 22, 2024 · Using service desk software can help you significantly enhance your team’s workflow. However, to maximize the value derived from an IT service management (ITSM) …