IVR, or Interactive Voice Response, is a self-serve technology that lets callers navigate through a phone system before talking to a human operator. We’ve all run into, “Press one for support, press two to speak to sales.”

Nov 2, 2024 · Interactive voice response (IVR) is a technology included in today’s leading voice-over-internet-protocol (VoIP) solutions that greets and acts on information it collects from callers.

Jun 21, 2024 · Learn how IVR systems work, the benefits they provide businesses and contact centers, and some best practices to when setting up IVR call routing.

Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad.

Nov 8, 2024 · Discover the best IVR software. Our experts researched the market's best solutions based on key features, pricing, support and customer reviews. Picking the right IVR (interactive voice...

Nov 1, 2024 · Interactive voice response (IVR), or a phone tree, is an automated phone system tool that answers incoming calls and offers options for next steps via a menu. It can answer frequently asked questions, route callers to the right agent, and …

Interactive Voice Response (IVR) is a business phone system feature that navigates callers through a simple voice menu to gather information and smartly route calls.

Interactive voice response, or IVR, is an automated telephone system technology that enables callers to receive or provide information, or make requests using voice or menu inputs, without speaking to a live agent. IVR is powered by a pre-recorded messaging or text-to-speech technology with a dual-tone multi-frequency (DTMF) interface.

As an integral part of almost every cloud phone system and contact center-as-a-service (CCaaS), an interactive voice response or IVR helps organizations streamline inbound call routing and quickly connect callers with the agents who can best resolve their issues.

Interactive Voice Response or IVR is an automated business phone system feature that provides callers with lists of pre-recorded options to choose from through spoken responses or keypad inputs. So, that’s your definition of IVR, but what does it really mean?