DBS’ AI-powered digital transformation
Aug 7, 2023 · Once a laggard in customer satisfaction surveys among banks in Singapore, DBS has become the world’s best digital bank through a deliberate digital transformation journey …
Harvard Business School examines DBS’ AI strategy and ... - DBS …
DBS has scaled the use of AI across all parts of the bank, embedding the technology into use cases to enhance customer experience and boost employee productivity.
How DBS is industrialising AI across its business
Today, DBS is building on that data foundation to realise its vision of becoming an AI-fuelled bank. That means making AI pervasive across the business; reducing the effort and cost it...
DBS' AI Journey - Case - Faculty & Research - Harvard Business …
In 2022, DBS started experimenting with Generative AI use cases. It had to consider how best to leverage its existing capabilities and adapt its governance frameworks in deploying Gen AI to …
AI-Powered Personalised Nudges & Investment Ideas - DBS Bank
Intelligent Banking combines predictive analytics, AI/ML and customer-centric design to convert data into hyper-personalised, intuitive yet unintrusive, insights that guide customers in …
CW Innovation Awards: DBS AI assistant slashes call times and …
3 days ago · CSO Assistant is part of wider efforts by DBS to drive the use of AI, including GenAI, across its business. In 2024, it had more than 20 use cases that have progressed from …
DBS' AI Journey - Harvard Business Publishing Education
Aug 21, 2024 · In 2022, DBS started experimenting with Generative AI use cases. It had to consider how best to leverage its existing capabilities and adapt its governance frameworks in …
An inside look at how McKinsey helped DBS become an AI …
Feb 10, 2025 · DBS, the largest bank in Singapore, has transformed itself into a technology organization: fast-moving, AI-driven, centered on the customer.
How Southeast Asia’s DBS bank is becoming AI-fueled - McKinsey
Nov 29, 2022 · DBS’s chief analytics officer explains how MLOps and other efforts are enabling the organization to crack the code on scaling AI.
Harvard Business School Spotlights DBS Bank's AI Journey in New …
Sep 16, 2024 · Harvard Business School (HBS) has released a case study on DBS Bank’s use of Artificial Intelligence (AI). This study, conducted over eight months, is said to be the first of its …
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