It is indeed possible to reduce operational complexity and overhead without compromising CX quality (thanks, AI).

AT&T wireless customers can now see companies' names, logos, and reasons for calls on verified incoming calls on most Android devices.

Vidyard, a provider of video messaging for sales teams, today launched Video Sales Agent, an agentic artificial intelligence solution that automatically creates and distributes personalized video ...

Brand Keys, in compiling its 28th Annual Customer Loyalty Engagement Index, found that loyalty is more complex today, just as the consumer, the marketplace and marketing have become more complex. But ...

Workbooks has added advanced project management tools directly into its No-BS CRM platform, enabling businesses to streamline workflows, allocate resources, and optimize revenue tracking. For ...

Smarsh, a provider of communications data and intelligence, has acquired CallCabinet, a compliance call recording and analytics technology company, for an undisclosed amount. The integration will ...

Capacity, a support automation platform provider, is expanding its scheduling capabilities with the acquisition of YouCanBookMe, which will enable Capacity users to manage their availability across ...

Coveo has rolled out Coveo Passage Retrieval API, a headless retrieval method for generative artificial intelligence applications that leverages the Coveo AI-Relevance Platform. Coveo's Passage ...

Particular Audience has launched the third phase of its Retail Media platform, available now to existing clients on DiscoveryOS. This release introduces features to enhance ad placement precision, ...

As a product management professional, I’m obviously focused on delivering great products. But after more than a decade using and managing technology and data products, I see the big picture of where ...