Interactive voice response (IVR) is a technology included in today’s leading voice-over-internet-protocol (VoIP) solutions that greets and acts on information it collects from callers. If you ...

Interactive voice response (IVR) technology answers customers’ calls and connects them to the right person in your company faster. Done well, they increase customer satisfaction, speed up response ...

IVR is an automatic phone system that banks, telecom companies, and customer service helplines use. In this, you can choose your service by giving commands through the ...

Interactive voice response (IVR), also called auto attendant functionality, is based on a few basic features that allow you to create departments, organize calls on hold and distribute inbound calls.

A multilevel IVR is an automated call response system that acts as an auto-receptionist with several self-help features in it. This sophisticated system gives your business a compet.

Smart IVR systems also dynamically adjust call flows based on context, ensuring that each caller gets the appropriate response, whether it’s self-service, detailed information, or a transfer to ...

IVR pricing at a glance. We’ll cover where all these prices come from in detail, but here’s the 10,000 view of what different types of IVR systems cost: ...

Data is also attached to IVR systems, so following the end of a marketing campaign, you can analyze which demographics responded the best to your calls and adjust accordingly. 4. Send notifications to ...