Amazon is mandating cloud-based processing for Echo voice commands, removing local storage and disabling Alexa’s voice ID to ...

Author Gary Rivlin says regulation can help control how AI is used: "AI could be an amazing thing around health, medicine, ...

The lead investigator in the Karen Read case has been fired after admitting that he sent sexist and crude texts about her to ...

The Global Call Centre market is projected to grow significantly, from USD 37,411.0 Million in 2025 to USD 76,831.3 Million ...

Internet slang has evolved over the years shaping communication while bridging — and sometimes dividing — generations.

Text-to-Speech Market Businesses growingly acquiring interactive voice response (IVR) systems to improve customer engagement and streamline ...

Having dedicated his career to understanding human brains, Eagleman shared his perspective in Newsweek's AI Impact interview ...

Jasper County Sheriff Chuck Havard has announced that Investigator Connie Jordan has been named the sheriff’s department ...

When customers face issues, they expect quick solutions—but delays and poor support can turn frustration into lost loyalty. Enter AI: the game-changer reshaping contact centres, making them faster, ...

In the APAC region, 61% of tech leaders believe 2025 will be the year of Generative AI, while only 2% think it will take 4 – ...

In a circular released on 13 March 2025, the NSE clarified that orders initiated by trading members on behalf of clients through IVR systems, where confirmation is obtained by pressing a predefined ...

WEOKIE Federal Credit Union, a financial institution serving Oklahoma for over 50 years, recognized this challenge and turned ...