Unless attendees were looking, they probably didn’t notice more than 70 sensors that were placed in and around about 50 ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Sentiment analysis is increasingly being used for social media monitoring, brand monitoring, the voice of the customer (VoC), customer service, and market research. Sentiment analysis uses NLP methods ...

offers a distinct approach to market sentiment analysis. Further research is recommended to fully understand the implications of these methodological differences on market prediction accuracy.

The implementation of real-time customer sentiment analysis has fundamentally changed our approach to customer service operations. Advanced systems monitor interactions across multiple channels ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Through a customer sentiment analysis, you can uncover what your customers think about your company and get better insights into the effectiveness of your customer service team. What is customer ...