The implementation of real-time customer sentiment analysis has fundamentally changed our approach to customer service operations. Advanced systems monitor interactions across multiple channels ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Through this collaboration, Lucidya’s social listening, AI, and sentiment analysis will integrate with Unifonic's ...

Are you looking for a simple and cost-effective way to improve the client journey? Overhauling your support desk is the ideal way to start. But, how can you do that without breaking the bank?

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

NUSO, an innovative provider of cloud communication solutions, is excited to unveil NUSO Connect Recorder at ITExpo on February 11, revolutionizing how businesses of all sizes and across industries ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

The latest trends in software development from the Computer Weekly Application Developer Network. This is a guest post for ...

Leveraging Generative AI: Goes beyond sentiment analysis, incorporating customer effort and ... and excellence in sales and customer service. Level AI's products are used by leading brands, such as ...

Beyond simplistic sentiment charts, AI now dives into context, purpose and emotion to reveal what really drives customer opinions. The post How to use modern language models for enhanced sentiment ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

AI is revolutionizing post-holiday retail operations, streamlining processes, prioritizing critical tasks, and automating routine workloads.