The implementation of real-time customer sentiment analysis has fundamentally changed our approach to customer service operations. Advanced systems monitor interactions across multiple channels ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Beyond simplistic sentiment charts, AI now dives into context, purpose and emotion to reveal what really drives customer opinions. The post How to use modern language models for enhanced sentiment ...

Arkilon and Support Joy are working together to improve Support. Arkilon's FacetScore AI and Support Joy's Zendesk expertise combine to del ...

A 360-Degree Approach to Customer Experience Now Possible Through Lucidya and Unifonic’s Strategic Partnership From left: Muhannad Al-Shaikh, CCO of Lucidya; Abdullah Asiri, Founder and CEO of Lucidya ...

Leveraging Generative AI: Goes beyond sentiment analysis, incorporating customer effort and ... and excellence in sales and customer service. Level AI's products are used by leading brands, such as ...