Newton Village has received a 2025 Customer Experience Award, qualifying in Assisted Living, Independent Living and Skilled ...

Deep analysis of customer feedback will naturally shorten the gap between what your customers want and what you think they want. VoC marketing a ...

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Eighty-five percent of customer service leaders will explore or pilot customer-facing conversational generative artificial intelligence solutions this year, according to a survey by Gartner. The ...

Starbucks is furthering its conservation efforts this year by moving away from plastic cups. The popular coffee chain ...

After filing a claim, eligible customers will receive notices via post or email. The website also says that the “Settlement Class Members will receive a payment without the need to submit a claim form ...

Gerber announced Friday that it was recalling and discontinuing its brand of “Sooth N Chew” teething sticks after receiving customer complaints about choking. The company said one emergency ...

If you're a full-time or part-time employee, you'll typically need to receive a W-2 from your employer in order to file your tax return. Employers are required to provide this form to their ...

The Federal Trade Commission is sending refunds totaling nearly $2.4 million to customers of fast fashion retailer Fashion Nova. The payments come as part of a settlement with the retailer after ...

Even though Flowers, Bateman and tight ends Mark Andrews and Isaiah Likely will probably continue to be the top four receiving options, the Ravens will need more depth. Baltimore drafted Devontez ...