The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The past month has been a whirlwind for Frye, the new offensive line coach for the Arizona Cardinals, and he's already diving ...

Chase welcomes to its Maryland-area Virtual Call Center a new cohort of employees who are military spouses residing within a ...

The culture is such that we have a "mission" but even though they encourage self-care in theory, it doesn't play out in ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

Troian Bellisario opens up about playing Harmon in Amazon's 'On Call', partnering with Brandon Larracuente, and bringing ...

Both of Meagan Sullivan's parents were emergency medical technicians and her father also worked as a police officer and, ...

ncIMPACT is available to stream on pbs.org and the free PBS App, available on iPhone, Apple TV, Android TV, Android ...

Drew Bryant of Florida is set to open the second location of db Collision Center, the body shop he “accidentally” founded.

Nick Way explains how committing time to producing meaningful trainings, pursuing every means for improving PPE and showing ...