Product and service quality and end-user experience are the two pillars through which you  differentiate yourself  from ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Competitive wordplay with AI is much more enticing than just making small talk. The addition of games might also serve as a subtle shift in the conversation around Character.AI after the company ...

Levels of social transformation associated ... the capabilities of generative AI (trend 1) for natural conversation, explainable AI (2) to build trust through transparency and agentic AI (3 ...

By making its models better at reasoning, the company looks to be targeting those users who need something more sophisticated than the current level of conversational AI. The o3 mini model looks ...

This ability to integrate and probe deeper into business systems is essential for creating a conversational AI that goes beyond surface-level interactions. It also offers educational opportunities ...

Marchex (NASDAQ: MCHX), which harnesses the power of AI and conversational intelligence ... insights to enable dealerships to reach new levels of performance across their marketing, sales, and ...