It’s not what you say but how you say it. In the throes of emotional conversation, we can bond through building rapport.

American Water Works' earnings growth is consistenly higher than most regulated electric utilities even though core retail water use has steadily fallen as a result of efficiency savings. American ...

Research defines "inappropriate, intense, or poorly controlled anger" as "1) anger that was triggered by small things or that was difficult to control; 2) frequent temper outbursts or anger that lead ...

Shark Tank's Robert Herjavec shared a post via Instagram on February 14, 2025, stating, "Rules of Waitering: That applies to Business.

Enabling client success requires more than good intentions. It takes diligent effort and sustained focus to ensure that ...

Both of those happened on the Thruway in Ulster County. Only a few power outages have been reported so far: 49 customers of Central Hudson in Dutchess County, seven customers of Orange and ...

As of Thursday morning, 1,240 PSE&G customers in Hudson County and 327 in Bergen County are without power, according to utility reports. Another 225 were without power in Essex County.

Difficult customer interactions are taking a toll on frontline employees, leading burnout and turnover. A survey by Perceptyx found that 53% of public-facing workers have recently encountered ...

Elaine Crowley has said Dancing with the Stars "was probably one of the most difficult things I've done in my life" and admits last night's show was the "most nervous" she's been on live TV over ...

At Microsoft, we are dedicated to helping our customers accelerate AI Transformation by empowering human ambition with Copilots and agents, developing differentiated AI solutions and building scalable ...

Sharon Vincent says it's "disgusting" that Rogers Communications gave some customers a discount when they complained about price hikes to their monthly bills, but others — such as herself ...