Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

American said that Heather Garboden's experience in revenue management and finance give her an understanding of what will be ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Jen Suzuki reveals an effective strategy for maximizing a dealership's service department and BDC potential on today's Inside Automotive ...

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry survey, shedding light on t ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

NEW YORK & NOIDA, India--(BUSINESS WIRE)--HCLTech, a leading global technology company, today announced the expansion of its strategic partnership with Microsoft to transform customer service ...

Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. Be aware of fraudulent email (phishing), mail and telephone (including text ...

With D365 BC, we provide you with a comprehensive suite of reporting features, including account schedules, custom XML in Word, Microsoft Excel report templates, RDL reports, CRM (Customer Relations ...