AI is reshaping customer engagement by providing smarter support and personalized experiences across every interaction.

From direct customer assistance to enabling team members to deliver timely, personalized service, technology tools can help ...

Will AI make call center jobs obsolete? While this may sound revolutionary, it’s far from the reality businesses face ...

"Service is competitiveness." Honda Korea (CEO Lee Ji-hong) announced on the 24th that it held the 16th Honda CS Contest, an ...