Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

After a story we did earlier this week about local restaurants adding service fees to customer's bills, our Facebook page was flooded with hundreds of comments.

Ventrica Ray Biggs says “AI is not here to replace contact centre agents but elevate their role, creating seamless customer ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

The HMRC is under fire after a report revealed that nearly 44,000 callers were cut off last year while waiting over an hour ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

JetBlue customer service is dedicated to providing excellent support for all travelers You can easily reach JetBlue customer service by dialing their contact number at 1-888-457-3561 where a friendly ...

In recent years, customer service has changed significantly. A lot of businesses have started to streamline their customer ...

With a focus on technology and omnichannel methods, here are some ways for contact centers to invest in ROI-driven solutions.

I switched phone plans. Suddenly I was locked out of everything from Amazon to unemployment benefits.

AT&T phone deals can save you hundreds of dollars on your next phone purchase. Whether you're looking for the best cheap phones or current flagships like the iPhone 16 and Pixel 9, now is the best ...

A voice over IP (VoIP) service can boost your call quality and save you money compared with a traditional landline. These are the best VoIP services you should explore for your home phone needs.