B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

VoIP (Voice over Internet Protocol)—a flexible, cost-effective solution that uses the internet to handle calls, video ...

The portal grants farmers access to their information and other self-service features. Farmers can visit farmers.gov/account ...

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...

Flawed conversational AI systems can damage a brand's credibility, but thoroughly tested solutions inspire confidence and ...