What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform ...

That is what happened to the person in this story, so when his boss said this might not be the line of work for him if he can ...

ISP Advisor, formerly two separate entities, Leverage Social and WISP Broker, aims to help ISPs maximize their growth, ...

Alongside its expansion into India, the company has posted various mid-level job openings in vehicle service, sales, customer ...

One of the most effective communication techniques service advisors can implement is the use of assumptive language.

We like the Travel Guard Deluxe policy for people who don’t require high travel medical expense limits but instead want the ...

Complaints have been aired over the “confusion” caused by Renfrewshire Council’s digital advisor ‘Millie’ in the months after its launch.

The local authority introduced artificial intelligence powered technology to its customer contact centre in November.

Keep reading Forbes Advisor for the chance to see the answer ... Nextiva is more than a business phone system—it’s a multichannel customer service software. While most other VoIP platforms ...

We develop and apply service design to a broad range of societal and business challenges, working across disciplines, with stakeholders and experts. From October 2024, you can only apply for a maximum ...