How over-automation can hurt your brand and what to do about it.

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The latest biweekly reading of the Penta-CivicScience Economic Sentiment Index (ESI) increased by 0.2 points to 39.4, marking a minor increase in overall economic confidence. Four of the ESI’s five ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Customer sentiment is a metric that captures your customers’ positive ... You can also use surveys to receive direct feedback on the quality of your support interactions, customer journey, and overall ...

The broader bearish sentiment of the crypto market has impacted several cryptocurrencies like Ripple (XRP) and Bitcoin. Ripple (XRP) has lost its previous momentum and faced a sudden downward hit that ...

The elusive and highly-valuable Secret Rare cards from the Pokemon TCG’s upcoming Battle Partners/Journey Together set have leaked online ahead of their official release, thanks to fans with ...