NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

These chatbots can proactively engage customers, provide relevant information and guide users through various touch points throughout their entire customer journey. They can also provide immediate ...

Our survey, conducted in mid-2020, found that although most marketers actively create content for all customer journey stages—95% ... Just make sure to combine sentiment assessment (surveys, ...

Marchex’s AI-powered Sentiment Suite is recognized for its ability to analyze customer perceptions to improve CSAT and NPS Strategies. SEATTLE, January 14, 2025--(BUSINESS WIRE)--Marchex (NASDAQ ...