The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

We’re aiming for a future where co-pilots incorporate context awareness and continuous learning to become true collaborative ...

The good news is that building with cheaper AI will likely lead to new AI products that previously wouldn’t have existed. It ...

Three ways your brand can take a page out of Damola and Red Lobsters approach to increase transparency, communication and ...

Consumers care deeply about how they communicate with brands over their preferred channels. Whether it's SMS, WhatsApp, Email, or a voice call, people neeed to trust that the business they are talking ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

I teamed up with AI for 2025 marketing predictions. Expect insights, surprises and a few bold takes on the future of ...

AI is the new normal. AI is becoming the key differentiator for market leaders who integrate these capabilities into their core operations.

The challenge isn't replacing humans but reinventing how we integrate human skills into AI-driven experiences.

Companies can implement clear data collection policies, comply with regulatory standards and promote transparency in how ...

Replika’s AI agents aim to move from companionship to full-on life assistants. Are we ready for this next phase of AI?

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.