Discover Iridium's Q4 2024 earnings highlights, showcasing robust EBITDA growth, IoT advancements, and 2025 ambitions.

CFO Anna Cross stated that Barclays achieved its £1 billion gross efficiency savings target for 2024, resulting in a cost-to-income ratio of 62%, better than the 63% guidance. The structural hedge ...

Unless attendees were looking, they probably didn’t notice more than 70 sensors that were placed in and around about 50 ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Sentiment analysis is increasingly being used for social media monitoring, brand monitoring, the voice of the customer (VoC), customer service, and market research. Sentiment analysis uses NLP methods ...

offers a distinct approach to market sentiment analysis. Further research is recommended to fully understand the implications of these methodological differences on market prediction accuracy.

The implementation of real-time customer sentiment analysis has fundamentally changed our approach to customer service operations. Advanced systems monitor interactions across multiple channels ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...