MBANK has made KYC a seamless procedure through the addition of sophisticated tools such as remote video identification, ...

Uday Kotak expresses concern about young business heirs opting for easy paths in managing family investments rather than ...

Personalisation should also extend to customer support and banks must have agents with empathy. Banks should use AI-powered chatbots or virtual assistants to provide initial support and guidance, ...

Much has been said and written about open banking in the last few years, and 2024 certainly saw it achieve significant traction. The U.K.’s open banking roadmap reached full completion, with the ...