There has been a lot of debate recently around pharma and its pursuit of multi-channel or omni-channel marketing ... use of all channels available for service, distribution and transaction ...

The pandemic has leveraged the digital transformation of companies, and the need to offer a robust online service experience for consumers more than ever, with quality and efficiency at all times. And ...

With the addition of Presence, PLTFRM now boasts a combined team of over 650 industry experts with strong relationships at ...

Andrew Doubleson of Flows looks at the troubles associated with siloed data and the importance of real-time orchestration.

Cordial, another cross-channel marketing platform, has raised more than $70 million in venture funding. Cho acknowledged that the space is crowded but added that he thinks Tofu is in a good ...

TORONTO, February 18, 2025--(BUSINESS WIRE)--Samsung Electronics Canada Customer Service has been recognized for its innovative approach to providing seamless Omni-channel experiences to customers.

Samsung Electronics Canada Customer Service has been recognized for its innovative approach to providing seamless Omni-channel experiences to customers. At the International CX Awards held in ...