Personalization wins loyalty. Loyalty programs thrive on real-time data and AI-driven insights, which help create tailored rewards that drive deeper customer connections. AI powers smarter rewards.

SACRAMENTO, Calif. (KOVR) - A veteran celebrated his 90th birthday with candles, cake and chicken at a Chick-fil-A restaurant where he’s been a loyal customer for years. Jerry is a cherished ...

McDonald's loyalty push is paying off, with sales to members of its Rewards scheme up 30% to about $30 billion last year. The fast-food chain revealed the rise as it posted quarterly revenues that ...

Why does customer service matter, you ask? Eighty-three percent of consumers feel more loyal to brands with quicker and better complaint resolutions, based on a study by global customer engagement ...

The banking sector, like many industries, stands at a crossroads, grappling with a tidal wave of shifting consumer expectations driven by emerging technologies and disruptive business models.

You were already a loyal customer, but now—thanks to human-centric AI making you feel seen, understood, and valued—you’re a fan for life. This is just the tip of the iceberg when it comes to ...

A new study has found the car manufacturers who typically have the most brand loyal customers, with 75 percent of one company's customers stating they would avoid other models. With the average ...

A Maybank customer of 17 years, Amin took the brave decision to quit his job as a Royal Malaysia Air Force officer during the height of the pandemic to be closer to his family in Ipoh. To support ...

America’s Best Loyalty & Rewards Programs 2025 highlights companies across 26 industries in the U.S. whose rewards programs provide the best customer experience. Results were determined using a ...

As CTO of Engage People Inc. Len Covello helps companies differentiate loyalty programs to deliver a better experience for their customers. In 2024, experiential loyalty, AI-driven capabilities ...

"I thought that they should give me a deal … because I had been a loyal customer for so many years," said Vincent, who was a longtime Shaw customer before the company merged with Rogers in 2023.