This exclusive IDC InfoBrief examines how contact centers' performance metrics stack up in key business outcomes, including first-contact resolution, agent productivity, and against goals like ...

targeted customer engagement and first contact resolution. As with cloud-based CCaaS peers, Five9 benefits from an attractive contact center cloud transition opportunity. The contact center ...

The OPPO Find N5 is official, the world's thinnest foldable. Here's everything you need to know about the device.

I'm excited to share insights on where this transformative technology is heading, but before looking ahead, let's first understand ... key indicators like resolution rates, customer satisfaction ...

Reports Q4 revenue $1.51B, consensus $1.48B. “In 2024, we continued building the foundations required for our long-term growth strategy,” said ...

Project First Rate is hosting the Building Trades Career Expo. "We want to make sure young people understand what these careers are truly about. A lot of people have stigmas or different ...

The United States has proposed its own United Nations resolution marking the third anniversary ... in what the US delegation suggested would be the first in a series of meetings to bring the ...

Success in the digital age beyond numbersIssued by Coligo GroupJohannesburg, 25 Feb 2025Visit our press officeFrom data to insights: Redefining contact centre success beyond traditional metrics in the ...

WASHINGTON—Senate Republicans took their first step Friday toward securing new funding for border security and the military, after Democrats forced GOP lawmakers to take uncomfortable amendment ...

According to the company, it has helped achieve an 80% resolution rate for queries and a 20% reduction in resolution time. Nugget’s launch signals a significant shift in Zomato’s attention ...

A high breakage rate in thin PV module glass is a vulnerability that is not yet widely understood due to inadequate testing ...

Two sister smartphones go head-to-head, here's our OnePlus 13 vs OPPO Find X8 Pro comparison, the very best OnePlus and OPPO ...