Takashi Yano, CFO of Nissin Foods Holdings discusses the company's record high revenues, while continuing to boost growth ...

It’s not what you say but how you say it. In the throes of emotional conversation, we can bond through building rapport.

Research defines "inappropriate, intense, or poorly controlled anger" as "1) anger that was triggered by small things or that was difficult to control; 2) frequent temper outbursts or anger that lead ...

Difficult customer interactions are taking a toll on frontline employees, leading burnout and turnover. A survey by Perceptyx found that 53% of public-facing workers have recently encountered ...

Explore Advanced Micro Devices, Inc.'s journey from fabless strategy to AI market challenges, stock-based dilution, and ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers as individuals.

THE owner of a newly-opened restaurant has suddenly shut up shop after going on a rant about ‘unreliable staff’.  Otterburns ...

“From being cursed at on the phone or at the customer service counter to threats of violence in a hospital ER, frontline workers in all fields deal with difficult customer interactions,” said Emily ...

Apple and Lenovo had the lowest laptop repairability scores in an analysis of recently released devices from consumer ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Sawmills claims to provide significant data transmission volume and associated cost savings for its enterprise customers.

Liberty Global says it achieved its full-year guidance targets at Telenet and Virgin Media O2, while VodafoneZiggo delivered ...