NEW YORK & NOIDA, India--(BUSINESS WIRE)--HCLTech, a leading global technology company, today announced the expansion of its strategic partnership with Microsoft to transform customer service ...

Discover how Dynamics 365 Human Resources transforms HR from an administrative function into a strategic powerhouse ...

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Social media users have hailed the thoughtful gesture, and one TikTok user said it's "so beautiful to see genuine kindness," especially between strangers.

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...