CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

CEOs Michael Dell, AMD Lisa Su, Cisco Chuck Robbins, HPE Antonio Neri, NetApp George Kurian, Nutanix, Lenovo, Extreme ...

This article explores the purpose and scope of DRPs, BCPs, and IRPs, their differences, and how they complement each other.

With its $80 million funding round, Hightouch becomes a startup unicorn. It uses AI to transform marketing and sales, ...

Eternal Ltd, introduces Nugget, an AI-powered, no-code customer support platform designed to streamline business operations ...

Bret Taylor, CEO of Sierra and chairman of OpenAI, says AI agents will one day be the entire customer experience.