Key questions to answer before you get started with customer success software. Considering customer success software for your ...

A lot depends on what growth stage you’re in. Customer success teams share many responsibilities across companies. They need ...

In today’s technology landscape, leading platforms are revolutionizing customer success through automated assessment tools ...

The step that so many startups falter at is the final, often-underestimated hurdle: customer success (CS). When describing seemingly successful startups running into high churn, Success Venture ...

Look for a modern fuel risk management solution that goes beyond traditional customer service such as by delivering 24/7 ...

Similarly, CCOs are also responsible for understanding their customer’s organization, priorities and how they define success. One way to foster this understanding is by creating a customer ...

Kaloustian joins a leadership team at Hyland that has several new faces, including Ghai, the CEO, who was hired in May 2024 ...

Red Hat is laying off nearly 800 employees including several senior and principal project managers, as well as top members of the company’s customer success team. CRN reviewed dozens of LinkedIn ...

SOUTHLAKE, Texas, March 13, 2025 /PRNewswire/ -- SBI, Growth Advisory, has announced its acquisition of Growth Molecules' customer success training assets. This marks SBI's fourth acquisition in ...

With over 25 years of experience, Romano brings extensive expertise in building and leading successful global customer success teams. A champion of customer-centric strategies that drive value and ...