In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

At the top of this list is Customer Success (CS), a department intended to drive customer satisfaction and retention, yet often falls short due to misalignment with its core purpose. The issue ...

Fractional customer success can bridge your business and customer needs. I just left a conference focused on fractional leaders and their development, a business style that merges consulting with ...

ARPU offers companies a reliable, month-over-month cash flow metric that aligns with a customer’s very first month.

Industry veterans Tracey Solanas and Mohan Achar join as senior vice president of global sales and vice president of global ...

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...

The company announced it is moving its “customer success service” FastTrack beyond Office 365. It previewed FastTrack for Windows 10 and FastTrack for Dynamics 365, as well as updates to ...

IBM will hire more than 700 customer success management (CSM) employees worldwide this year, according to IBM’s global vice president of customer success, which has the potential to benefit the ...

Are you struggling to meet rising production demands or integrate new technologies? Learn how top OEMs are reducing time-to-market and driving profitability with modern ...

The synergy generated when a CCO and CFO work together not only boosts revenue for the entire business, but enables long-term workplace agility.

Red Hat is laying off nearly 800 employees including several senior and principal project managers, as well as top members of the company’s customer success team. CRN reviewed dozens of LinkedIn ...

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.