If you work in one of these industries, what's the most entitled thing a customer has said to you or asked you? Maybe you ...

AI is revolutionizing post-holiday retail operations, streamlining processes, prioritizing critical tasks, and automating routine workloads.

Attention-grabbing campaigns might bring customers in, but it’s the experience that keeps them loyal. Retailers need to ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

Marketing copywriting drives online retail, shaping how potential customers perceive your brand, products, and services.

TransUnion and AT&T now offer companies the ability to display brand name, company logo and the reason for their call when ...

Retail expert Tara Conway shares insights on AI's transformative role in Canadian retail, from efficiency to sustainability and customer engagement.

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

When your customers feel valued and heard, they’re not just likely to return — they’ll spend more, forgive mistakes, and ...

As artificial intelligence shapes industries like healthcare, finance, and manufacturing, the retail sector is also set for ...