AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this represents the largest four-year gain since ACSI began measurement in 1999.

Dealers who offer service plans, cosmetic repair insurance and extended warranties are achieving higher levels of customer ...

From store ambiance to delivery efficiency, find out which chains do customers really rate and which are falling short.

Meanwhile, taking the top spot is M&S, with a customer score of 79% – despite often ranking alongside Waitrose as one of the ...

product or service and is a key metric for measuring customer satisfaction. A score of above 50 demonstrates “Excellent” customer loyalty. The average score in the SaaS sector, including CCaaS ...

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

Thomas Built Buses Achieves “World Class” Net Promoter Score for Tenth Consecutive Year School Transportation News Industry ...

Budget supermarket Aldi, often touted as the UK's cheapest, came joint-third following Which?'s recent survey on the best ...