HP has now reversed the move, citing 'initial feedback' and 'the importance of speaking to live customer service agents in a timely fashion.' ...

Thomas Built Buses Achieves “World Class” Net Promoter Score for Tenth Consecutive Year School Transportation News Industry ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

From store ambiance to delivery efficiency, find out which chains do customers really rate and which are falling short.

Budget supermarket Aldi, often touted as the UK's cheapest, came joint-third following Which?'s recent survey on the best ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Dealers who offer service plans, cosmetic repair insurance and extended warranties are achieving higher levels of customer ...

Meanwhile, taking the top spot is M&S, with a customer score of 79% – despite often ranking alongside Waitrose as one of the ...

We asked thousands of shoppers to rate supermarkets on everything from store appearance and queuing time to online delivery ...

M&S topped the in-store shopping category in a new supermarket survey by Which?, while Tesco came in second for the same ...