Customers said they're open to AI-powered interactions when contacting support, but they expect the outcomes to be ...

Customer experience excellence starts with the right team. Growth-focused leaders understand that employees who feel valued ...

AI is reshaping customer engagement by providing smarter support and personalized experiences across every interaction.

"Service is competitiveness." Honda Korea (CEO Lee Ji-hong) announced on the 24th that it held the 16th Honda CS Contest, an ...