As of Feb 1, 2025, the Unified Government of Wyandotte County/Kansas City, Kansas (UG) has given WM, the area’s trash and ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

In today’s competitive market, understanding your customer on a deeper level is more important than ever. Achieving a single customer view (SCV) can seem like a daunting task, but it’s ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Ventrica Ray Biggs says “AI is not here to replace contact centre agents but elevate their role, creating seamless customer experiences ...

The future of customer business communication is AI-powered phone calls. Customer interactions will soon be augmented by voicemail recognition, natural language processing (NLP), and conversational ...

Simply, this is the finest foldable we’ve seen yet. Best foldable phone for photography The Google Pixel 9 Pro Fold (buy now) is an astonishing year-on-year turnaround for Google’s foldable effort.