B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

CivicReach.ai is on a mission to better connect governments and the people they serve using artificial intelligence.

Learn how to build an AI voice receptionist to book appointments, customer service, and more. Easy step-by-step guide, ...

The HMRC is under fire after a report revealed that nearly 44,000 callers were cut off last year while waiting over an hour ...

Wizz Air, EMEA’s most environmentally-sustainable airline — according to CAPA, Centre for Aviation Awards for Excellence 2024 — has announced a key update to its customer support options as it ...

When it comes to maintaining the cleanliness and curb appeal of your property, hiring a professional Pressure Washing Company ...

Invoices are a critical part of any business operation. Whether you’re a freelancer, small business owner, or running a large corporation, you need a clear and professional way to request payment for ...

What are the best banks in the United States? J.D. Power ranked Capital One, Chase, and TD Bank as the top U.S. banks based ...

Public Accounts Committee chair Sir Geoffrey Clifton-Brown has defended the committee’s “right to raise concerns” after HMRC ...

With multiple communication channels available to customers looking to reach out to businesses, it’s crucial for ...

It's crucial for employers to base layoff decisions on legitimate business reasons to avoid legal exposure or discrimination ...