Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

AI will affect more roles than others, yet even for roles relatively safe from a bot takeover, at least some change is likely ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform ...

The Trump administration and other advocates of ending DEI have argued that the government has an obligation to put the best people in place and to promote them based on merit, not a quota based on ...

According to experts, Chinese DeepSeek, and other artificial intelligence (AI) trends pose a major challenge to employees of ...

Friends set up a meal train after a Denver firefighter needed surgery for a job-related injury, but DoorDash locked the family's account.

Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through ...

It's not uncommon for car dealers to receive a good review or even a card in recognition of a job well-done but a customer at ...

How Much Does a Customer Service Representative Make ... See current salary offers for jobs in your field. 50,000 37,500 25,000 12,500 ...