How over-automation can hurt your brand and what to do about it.

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

Sentiment analysis is increasingly being used for social media monitoring, brand monitoring, the voice of the customer (VoC), customer service, and market research. Sentiment analysis uses NLP methods ...

The latest biweekly reading of the Penta-CivicScience Economic Sentiment Index (ESI) increased by 0.2 points to 39.4, marking a minor increase in overall economic confidence. Four of the ESI’s five ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Customer sentiment is a metric that captures your customers’ positive ... You can also use surveys to receive direct feedback on the quality of your support interactions, customer journey, and overall ...

The broader bearish sentiment of the crypto market has impacted several cryptocurrencies like Ripple (XRP) and Bitcoin. Ripple (XRP) has lost its previous momentum and faced a sudden downward hit that ...