An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

A 360-Degree Approach to Customer Experience Now Possible Through Lucidya and Unifonic’s Strategic Partnership From left: ...

Are you looking for a simple and cost-effective way to improve the client journey? Overhauling your support desk is the ideal way to start. But, how can you do that without breaking the bank?

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

By crafting a narrative that highlights your brand's purpose and values as well as the customer's journey, you can forge ...

MUMBAI: There’s nothing quite like the feeling of cruising down the open road, wind in your hair, and a bike that just won’t ...

Adobe reported its Q4 FY24 earnings, where total revenue grew 11% YoY to $5.6B, at a similar rate to the previous quarter.

Good afternoon, and welcome to the HubSpot's Q4 2024 earnings call. My name is Andrew, and I'll be your operator today. At ...

Cork-based recruitment firm HireHive is to merge with the human resources platform HRLocker in a "strategic step" to consolidate its parent company's portfolio. The announcement comes just weeks after ...

Learn how AI in utilities will improve customer service and management of distributed energy resources to advance the energy transition.