In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College ...

We look at what IT leaders can do to help untangle the numerous structured and unstructured data sources that exist in a ...

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...

Starting a service business in 2025 is a great opportunity for those who have a skill or expertise they can offer to others.

Rieva Lesonsky interviews industry experts to learn how AI is transforming small businesses and their predictions for AI's ...

While legal experts agree that restaurants cannot "force tips," customers may still see automatic gratuity on their bill.

When done safely and securely, automated inbound engagement can provide significant benefits for pharmaceutical companies.

Ability to receive and record information for all incoming service calls into Service Titan. Decisiveness, willingness to ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

Shopify’s systems make it easy to build and manage your e-commerce store -- even if you’ve never built a website before.