Visual IVR blends voice-only IVR technology with a visual user interface for a personalized way to get help from customer support. Customers interact with visual IVR by calling a number and ...

Learn more about the forefront of smart IVR technology in my post about advances in call center AI. How to implement smart routing. It’s relatively easy to set up an IVR smart routing system.

Roughly 60% of businesses with IVR systems are using artificial intelligence today to make the experience more conversational ...

Looking for an IVR system to make your call handling more organized and efficient? This article breaks down our picks for the best IVR software of 2025. This article compares our choices for the ...

IVR systems aren’t only for major enterprises. Even boutique marketing companies can benefit from IVR technology. These systems work for both inbound and outbound calls and, while efficient routing is ...

More traditional call center technology trends like interactive voice response (IVR) and analytics capabilities will continue to be standard, while emerging technologies like artificial ...

By Solomon GumahTamale, June 13, GNA-A day’s workshop, which focused on co-designing and co-creating solutions within the information integrity chain, has been held for selected stakeholders drawn ...