AI tools for travel industry are streamlining booking, translation, pricing, and service—see how 7 innovations are reshaping ...

For businesses using human and AI agents, Zendesk has a scheduling feature to ensure optimal staffing within the call center. Administrators can use this workforce management tool to determine the ...

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sales solution offered by Zendesk with a variety of tools for measuring productivity, delivering improved customer experience, and gaining visibility into reporting and analytics. Below I’ll ...

This year's big launch is Zendesk Resolution Platform for agentic AI – a purpose-built platform introducing a suite of advanced tools that seamlessly integrate Zendesk AI Agents, a comprehensive ...

Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Zendesk is an industry-leading CRM trusted by more than ...

Therefore, if you’re looking for software solutions that are ideal for managing your support services, you should be able to benefit from ITSM platforms like Zendesk and Jira. These two tools have ...