When considering a dedicated SMS provider, ensure that they conduct regular audits of client messaging practices, can identify compliance gaps and can provide actionable recommendations to address ...

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Jessica Langdorf is VP, Digital Interactions Lab, at TouchCommerce (now part of Nuance Communications), a provider of omni-channel customer engagement solutions for market-leading brands. She is a ...

While connectivity for short code and toll-free SMS follows separate models, no other provider can claim direct 10DLC SMS connection to all Tier 1 U.S. carriers.