Whatever you call it, the sector remains vital; all 12 of the individual IT segments that comprise the full WFO/WEM suites continue to be purchased by contact centers around the world. During the past ...

For most of the past four decades, WFO suite vendors were the primary source for these capabilities. During the past five years, enterprise buyers of both on-premises and cloud-based contact center ...

WESTFORD, Mass.--(BUSINESS WIRE)--Today, Aspect announced the general availability of Version 20 of its market-leading solution suite, Aspect® Workforce Optimization™ (WFO), including a fully ...

Its solutions help companies increase agent performance and job satisfaction; drive revenues through more cross-sells and up-sells; lower operating costs and increase call and contact center ROI ...