Vonage users who are customers of the broadband provider reported late last year that they suddenly couldn’t use the Vonage service, said Brooke Schulz, vice president of corporate ...

Atlanta-based Endeavor Telecom is one of those vendors that furnish wholesale services to telephony providers.We're talking field service support as well as Tier 1 and Tier 2 phone help.

I just want out. Vonage Customer Service Rep: OK, so you are saying that you want to cancel your service with Vonage and that you do not want to talk to a technician to resolve your service issues.

Customer service has been a priority at Vonage since a CEO took the helm last year. Since then Vonage claims to have implemented a new CRM system that has helped to improve its rate of resolving ...