CMS has built an increasing focus on staffing into its Five-Star metrics in recent years, and now uses six metrics to calculate an overall score of up to 380 points. Anything less than 155 points ...

This rating is more than just a number—it’s a testament to the compassionate, high-quality care we provide every day,” said ...

Following the lawsuits, Deputy CMS Administrator Meena Seshamani said in November that the agency plans to tweak the Medicare Star Ratings system so that call center metrics will be given lower ...

The CMS already started working to reduce the weight of call center metrics in determining final Medicare Advantage star ratings. Since star ratings influence a plan’s ability to attract new ...

Each of the five other measures predicted 78% of quality ... should be incorporated into the Center for Medicare & Medicaid Service’s Five-Star rating measure for staffing levels.