KPMG surveyed more than 11,000 customers on their experiences with 300 brands regarding the six pillars and came up with the following Top Ten list: 1. Integrity: This is about trust.

The study evaluates customer experiences across brands and geographies, using KPMG’s Six Pillars of Customer Experience Excellence: (1) Personalization, (2) Time and effort, (3) Expectations ...

The survey was based on the CEE methodology, developed by KPMG’s global CEE Centre of Excellence, and is made up of six pillars; Empathy, Personalization, Expectations, Resolution, Integrity and Time ...

CNW/ - With the federal and provincial governments working to finalize a list of large nation-building infrastructure ...

Insular Life (InLife) ranked Number 1 in customer experience among life insurers in the country, according to KPMG’s Global ... the weighted average of the Six Pillars that define great customer ...